TN
Tsundzu N

1 reviews | Active since May 2018

11 May 2018, 16:04

PLEASE PAY MY MONEY AND STOP RUNNING YOUR BUSINESS WITH IT.

I have been waiting for my claim to be paid out since, every time i call i get different story from different consultants, i spoke to Siphokazi and she promised the money will be paid today, when i called today i spoke to Calvin and he told me there was a technical error that they haven't paid the money since they need to refund the employer the amount that was overpaid, i find it frustrating when they are busy running their business with my money and refuse to pay out, Calvin told me he cant tell when the money will be paid.

OLD MUTUAL PLEASE PAY MY CLAIM, IT IS MY MONEY AND I WANT TO MAKE USE OF IT, THE 20 WORKING DAYS YOU SPOKE ABOUT LAPSE AGES AGO.

POOR SERVICE, I WILL NEVER INVEST MY MONEY WITH YOUR COMPANY IN FUTURE.

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Replies (2)
Old Mutual
Old Mutual's reply14 May 2018, 08:13
Official

Dear Tsundzu

Thank you for the review. We apologise for the delay and inconvenience caused. We will investigate and resolve with you directly.

Regards

Brent Sellidon

Old Mutual Complaints Management

Old Mutual
Old Mutual's reply15 May 2018, 14:29
Official

Dear Tsundzu

I refer to the recent email confirming that the claim was finalised and trust that this matter was resolved to your satisfaction.

Regards

Carol Olckers

Complaints Management