TM
Thato M

1 reviews | Active since May 2018

18 May 2018, 14:33

Please Intervene

Good day

My old mutual loan account was handed over to VeriCred. A guy by the name of Tlotlo Sebego from VeriCred called me in April to offer me 60% settlement of my loan and i indicated to him that i will only have money in May to settle and he told me that the 60% settlement will be extended until end of May.

Last week i contacted Vericred and requested the letter indicating the 60% settlement and i was informed that there is no discount like that.

I have been sent from pillar to post by Vericred and no one wants to take responsibility of the matter. I humbly ask for the intervention of Old mutual please.

Regards

0
Replies (3)
Old Mutual
Old Mutual's reply18 May 2018, 15:26
Official

Dear Thato

Thank you for bringing this to our attention.

We will be in contact our Finance team and ensure that resolve this matter with you.

Regards

Carol Olckers

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply22 May 2018, 14:25
Official

Dear Thato

I refer to my email and trust that this matter will be resolved to your satisfaction.

Regards

Carol Olckers

Complaints Management

Best regards,

TM
Thato M's update22 May 2018, 21:03
Reviewer Update
It was not resolved to my satisfaction. But it’s fine.