MC
Mentor C
1 reviews | Active since Dec 2025
05 Dec 2025, 16:21
Please Hire People with a Passion to help such is disgusting
We called customer services from the branch on the 28/11/2025 requesting a proof of payment they took a screenshot instead of doing a bank approved proof of payment and told us to work 5 working days for a response returned on the 05/12/2025 still another customer services representative which his name is know won't choose to mention now told us the same Information and took the same screenshot to give as proof with no ba k approved logo nor any particulars showing it's from the company I'm disgusted by such an act
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Old Mutual's replyOfficial
05 Dec 2025, 16:41Good day Mentor, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Dec 2025, 16:41
Official
Good day Mentor, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management