GK
Giselle K
1 reviews | Active since Apr 2009
22 Apr 2020, 09:40
Please help
Hi
My husband David has been receiving no help with his claim and keeps having to call back. He has been to SARS twice and SARS has advised that the issue is not on their side but no one at Old Mutual can assist.
This morning we did the third follow up today and the consultant made it seem like either she did not want to assist or that it is not your problem as Old Mutual to help.
Please can someone who is willing to assist please call David.
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Old Mutual's replyOfficial
22 Apr 2020, 11:03Dear Giselle
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply22 Apr 2020, 11:03
Official
Dear Giselle
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management