Please give us our money back

My wife and I have accounts with old mutual money account. On the 28th of July a ***** online payment of R1888.33 happened she followed all protocol put by the bank and was promised to get the money back. Now we are told about 45 working days . How are we expected to survive with a gap of R2000 out of the account. She is a recovering depression patient and now I'm not sure if I can be able to fill her pill supply for this month let along food. Can we please get help on this matter if we can just get our money back. This money got lost in the bank hands not our. They where supposed to protect the money against such things. I wouldn't advise anyone to bank with old mutual. If we don't get help here we will take this to the media. Hope it won't come to that.