1 reviews | Active since Mar 2014
PLEASE DO NOT DO BUSINESS WITH OLD MUTUAL
LAST YEAR I RECEIVED A STATEMENT DATED 31 AUGUST 2015 FOR MY DIVIDENDS UNCLAIMED THAT WAS R648.70. I PHONE THE CALL CENTRE ASKING WHY WAS THE CHEQUE SENT AS ALWAYS. THEY ADVISE ME FOR SECURITY REASON. I LEFT IT .ON THE 25 MARCH I SENT E-MAIL STATEMENT DATE 29 FEBRUARY : <br> <br> o A signed written instruction requesting an update of banking details;<br> o A certified copy of your identity document;<br> o A certified copy of your bank statement dated within the preceding 3 months (not an internet bank statement or cancelled cheque) to verify your bank account details. Alternatively, we accept a signed and stamped letter from your bankers on a letterhead confirming your banking details. <br> I sent e-mai with my copy is and bank statement on the 06/04/2016 and received e-mai on the 08/04/2016 advising me that they need my late husband statement. MY HUSBAND DIED IN 2007. WHERE WILL I GET STATEMENTS FROM. I SING WITH YOU GUYS ADVISING THAT I AM NOT SELLING BUT KEEPING THEM . YOU HAVE BEEN SENDING CHEQUES FOR DIVIDENS FROM MY HUSBAND PASS ON UNTIL 2014
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Carol Olckers
Complaints Management
Best regards,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Carol Olckers
Complaints Management
Best regards,
