OM
ONICA M

1 reviews | Active since Mar 2014

11 Apr 2016, 13:06

PLEASE DO NOT DO BUSINESS WITH OLD MUTUAL

LAST YEAR I RECEIVED A STATEMENT DATED 31 AUGUST 2015 FOR MY DIVIDENDS UNCLAIMED THAT WAS R648.70. I PHONE THE CALL CENTRE ASKING WHY WAS THE CHEQUE SENT AS ALWAYS. THEY ADVISE ME FOR SECURITY REASON. I LEFT IT .ON THE 25 MARCH I SENT E-MAIL STATEMENT DATE 29 FEBRUARY : <br> <br> o A signed written instruction requesting an update of banking details;<br> o A certified copy of your identity document;<br> o A certified copy of your bank statement dated within the preceding 3 months (not an internet bank statement or cancelled cheque) to verify your bank account details. Alternatively, we accept a signed and stamped letter from your bankers on a letterhead confirming your banking details. <br> I sent e-mai with my copy is and bank statement on the 06/04/2016 and received e-mai on the 08/04/2016 advising me that they need my late husband statement. MY HUSBAND DIED IN 2007. WHERE WILL I GET STATEMENTS FROM. I SING WITH YOU GUYS ADVISING THAT I AM NOT SELLING BUT KEEPING THEM . YOU HAVE BEEN SENDING CHEQUES FOR DIVIDENS FROM MY HUSBAND PASS ON UNTIL 2014

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Replies (1)
Old Mutual
Old Mutual's reply11 Apr 2016, 13:22
Official
Hello modi743ra,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards
Carol Olckers
Complaints Management

Best regards,