please contact/resolve as soon as possible

I would like to look log a compliant regarding Old Mutual, on behalf of my mother in-law. She went overseas for weeks and when she came back all her savings were used not by herself on my Money Account, since she had the account for many years, when she wants to use her money she transfers to her ABSA account, she has never not even once made a straight withdrawal from her old mutual money account. she went to Old Mutual Dobsonville Branch to log a complaint on the 17 July 2023, which she saw all her money is missing in her account, she had R10 000.00 left when she went overseas. The withdrawals were made 3 times from her account. Up until today no one bothered to contact her and explain the matter, when she went to Old mutual they said the enquiry will be resolved in the next 10 working days, it has passed no one contacted her, she went again on the 18th Aug, they then said she must call head office, they gave her ref number, so all the days passed after logging the compliant they never done any contact where as they gave her they’re turnaround time which it passed. They only gave her reference, (MASC241967) and she wants to use her savings money, old mutual Dobsonville they don’t care about customer service. Mother in-law is a pensioner who saved her money now she can’t use it, this is not write at all, the old mutual must call her and give back her money because this is inside job, staff member took her money, they must give back the money.

Her contact number: *** Mrs. Nonhlanhla Maseko