Playing on my account

Item: Old Mutual
Rating: 1
Author: Bongiwe N

Unauthorised debit order I've been sending cancellation emails I evens called to cancel you guys sent me a lapse email ,yet you keep debiting me and going onto my account unauthorised.Leave my account alone I have enough cover I don't need yours which you are forcing on me

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

26 Sept 2025, 19:37

Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply26 Sept 2025, 19:37

Official

Bongiwe N's updateReviewer Update

26 Sept 2025, 20:14

Thank you for acknowledgement il await feedback because this looks like the only platform il get justice .Calls and emails aren't working .Extreme seems to help rather than being lienent

Bongiwe N's update26 Sept 2025, 20:14

Reviewer Update

Thank you for acknowledgement il await feedback because this looks like the only platform il get justice .Calls and emails aren't working .Extreme seems to help rather than being lienent

Old Mutual's replyOfficial

27 Sept 2025, 01:00

Good day, Bongiwe.

We can assure you that one of our consultants will reach out to you to assist you further.

Regards
Old Mutual Complaints Management

Old Mutual's reply27 Sept 2025, 01:00

Official

Good day, Bongiwe.

We can assure you that one of our consultants will reach out to you to assist you further.

Regards
Old Mutual Complaints Management