Platforms not user-friendly

Item: Old Mutual
Rating: 1
Author: Jane R

Your platforms are not user friendly for foreign nationals who have products with you. They all require one to have an ID, even if it is telephonically. Don't we also deserve to access our profiles in the comfort of our homes and not travel to the branch each time we need help. It is very frustrating to call and get stuck at the ID number phase.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

12 Apr 2024, 11:17

Good day Jane

We apologise for your service experience. I will investigate the matter and contact you directly should we require additional information.

Regards
Delia Smit
Old Mutual Complaints Management

Best regards,

Old Mutual's reply12 Apr 2024, 11:17

Official

Best regards,

Jane R's updateReviewer Update

16 Apr 2024, 12:11

Good day Delia,

I appreciate that, thank you.

Best,
Jane

Jane R's update16 Apr 2024, 12:11

Reviewer Update

Good day Delia,

I appreciate that, thank you.

Best,
Jane

Old Mutual's replyOfficial

16 Apr 2024, 13:36

Good day Jane

I will provide you with feedback as soon as I receive a response from our digital team.

Regards

Delia Smit
Old Mutual Complaints Management

Best regards,

Old Mutual's reply16 Apr 2024, 13:36

Official

Good day Jane

I will provide you with feedback as soon as I receive a response from our digital team.

Regards

Delia Smit
Old Mutual Complaints Management

Best regards,

Platforms not user-friendly

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