****ed off to say the least

A policy was claimed on the 26/03/15 for policy ***4, and Tyanda from butterworth branch gave the impression that the money would be made available on the 01/04/15 and on follow up, the client was made to call the cape town branch call centre which took her about 30 minutes to be attended to. It turned out that the claim was received on the 31/03/15 by the Cape town branch. The branch then advised that the money would only be paid into the client's account on the 10/04/15, and that is exactly more than 10 working days. And the attitude is not to mention. They are all ****y and arrogant.