****ed off

Old mutual does not want to pay out an insurance that my late grandmother took for me. She took an endowment policy for me, I'm the life assured and the beneficiary my grandfather is also deceased.<br> I explained to them on numerous occations that my grandmother Annah Solomitsi Mahanyele passed away 20 years ago, the policy that she had for me matured last year, no body has her details anymore, I don't have her death certificate, I don't have her Id number but I have the policy number and my grandfather's (the beneficiary) ID copy and death certificate. I have her date of birth, I went to all home affairs offices to try and get the death certificate I failed, I am the life assured here, What ****es me off is that they also don't have her ID number on their system but expects me to have it, how do they even authenticate when they don't have her ID number, She passed away 20 years ago, there is no one who still has her documents it's even worse that her husband passed away too, so where will I get that ID number from??? Can somebody call me my name is Tsholofelo Makubetse (Radebe) *** to resolve this matter. policy number ***