1 reviews | Active since Jul 2016
PHONE JUST RINGS
My name is Jennifer. I have an investment policy with Old mutual. I sent through notification of cancellation ( with required documentation ) to cancel my policy . After sending the e-mail, I cant get ahold of anybody. Their customer service number just rings. At times I am on the phone for half an hour without getting to speak to anybody. I have not even met a financial advisor since me joining Old Mutual I just want my policy cancelled and my monies refunded Investments Plan Number: ********** 06 cell number ********** 527
PLEASE HELP!
Dear Jennifer
Thank you for bringing this to our attention.
We apologise for the inconvenience this has caused you.
Your e-mail of 25 January 2018 has been received. The claim documentation has been forwarded to the relevant department in order to process. We apologise for not confirming this sooner.
We will inform you if we require any additional information.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Jennifer
Thank you for bringing this to our attention.
We apologise for the inconvenience this has caused you.
Your e-mail of 25 January 2018 has been received. The claim documentation has been forwarded to the relevant department in order to process. We apologise for not confirming this sooner.
We will inform you if we require any additional information.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,