Phakamile Radebe-Old Mutual Consultant

I trust you are all well.

On the 15th of January 2022, my mother Patricia Themba, decided to visit Old Mutual In the Carnival Branch , so she can enquire about their investment products , and she was assisted by the consultant named ( Phakamile Radebe ) and my decided that she she will invest R200.000 from her retirement money , and in addition to that Phakamile , promised that she will email the contract , within 7 days after they have deducted the money from her account . Indeed her R200.000 was deducted from her account and from that day , we started counting the 7 working days , for the contract from Phakamile, but nothing was sent . On my mother's behalf i started visiting the branch , as I was sick with worry , and the lady at the reception , said that Phakamile was meant to give my mother her business card with all her contact details , hence that is how consultants work at " Old Mutual" , but she did not , she did not even introduce herself to my mom , she had to ask her what her name was . She did not even have a name badge on her, . All she wanted was for my mom to sign the documents quickly , so she can close the deal. On the 21st of January 2022, I sent her a whatsapp message and an email that I received from the receptionist , requesting her to send my mother's contract , on whatsapp she requested she will send it , however on email she said she is still waiting for the contract .

She then sent the contract , and to my surprise all the other things that were stated on the contract , she did not mention to my mom , for example that they charge admin fee of R6,900.00 ( Phakamile's Commission) from my mother's investment money of R200.000 . And that her money can even loose interest because of the market value , and even start eating away from her investment money. On the 07thof March 2022, in the evening to our suprised old mutual had refunded the money , instead of taking the money to the new investment policy that was discussed with Precious Kope , and the money that was funded was R193, 778.19 , it was no longer R200, 000.00.

On the 22nd of March 2022, we decided to go to the branch , luckily " Precious Kope" , was available , she then phoned Phakamile about the issue and she confessed that she is taking accountability for not explaining to the cutsomer about the contract before , and she is willing to only pay the customer the 50% of R7000.00 , however she is not willing to pay the ther money and she is comfortable with us taking the matter further ... On the very same day , when she sent the contract , I noticed that the contract has been ready for sometime , but she did not care anymore about the client because she had already closed the deal! She was then next to her next target! I sent her an email on the same day , requesting for a meeting so we can explain the contract , and she decided to ignore me. The following day , we went back to the branch and we found her colleague ( Precious Kope), who was very kind , and since from then she has been trying to resolve Phakamile's negligence and arrogance , she keeps me updated all the time about my mother's compliant . Precious had to report the matter to her manager , And their area manager ( Dave) , however it is now taking longer , .