Petrified

Good day

I am so petrified with my findings. I opened up a 2inOne save for my goal account in May 2016. February 2017 I called in to find out how much is in the account as I wanted to increase my debit order after my son was born. I was told that the account will only gain interest after a year. I then put the increase on hold. Last month I went into a branch to update my surname as it changed when I asked the consultant to check my balance as I would like to increase my debit order she told me I only have 3200 in the account. When I asked what happened to the 800 as I made 20 payments 200 into the account I was told that the system only shows the account if I had to cancel the contract on that day. I called the call centre and asked them to forward me a break down of my account as that was suppose to show me the actual balance. More then a week later 21 payments of R200 later the statement says I only have R3396.98 in my account. I then emails Shakers Brown the Quality Checker back to ask that someone call me to explain what happened to the rest of my money as I am paying Old Mutual to debit my account every month doesn't make sense to me. Till today no response. I want my money back, this is not what I was explained.

Kind regards Selma