Personal loans & consolidation loans

I did an online application more than a week ago, In fact I've done it 3 times this year. Consilidation loan received a message consultant will call me, I did online personal loan called in as my profile had a pending quote. Spoke with a consultant to call me back as she said application would have to to be opened over the phone, so I asked her to call me back, never have I received a callback, only as sms saying A consultant would contact me shortly. This is the 3rd time I received a sms saying my loan is declined. No application opened over phone, no paperwork was sent through neither asked for. No callbacks If this is how your service works for loans, then you expect me to call back to know why is was declined. Ur online application section is a disappointment & customer service I must, say it sucks.