Pension Transfer not completed - 10 weeks Later

I requested Old Mutual to pay to transfer my pension at the end of January when i resigned from my previous employer. Paperwork was filled out and send to Old Mutual which it has on Record. On the 10th of Feb I made a follow up regarding my pension fund and to which we were informed that the funds were in the process of being processed and a tax directive was to be received from SARS. <br> <br> On the 18 Feb I received an SMS notification notifying me that the SARS has released the Tax Directive and that funds should be shortly paid out into the allocated account.<br> <br> I then followed up with Old Mutual a week later (week of the 22nd Feb) to find out what was the delay on the payout. They then informed me that THEY had made a mistake when they filed the Tax Directive with SARS and had to resubmit.<br> <br> I then called OLD Mutual on the 11th of March to find out why i have had no further feedback. They told me that the Tax directive they sent through was not processed and only resent another one on the 09th of March 2016. <br> <br> Every Consultant I have spoken with has promised to give my case their personal attention. However this is not the case as no one knows what has happened to my funds!!!!