Pension payment hassle

I have been retrenched from my job on 15/07/2019 and our HR app**** for a payout of my pension fund with Old Mutual. Policy number S182100A.

On 7/8/2019 I followed up with them and was informed that my tax directive has been declined by SARS. I called SARS and was informed that Old Mutual made a duplication in application for the tax directive and therefore the second one was declined. Looks like this is the only info Old Mutual have. SARS supp**** me with IRT3 number ***3 on application number ***1. This was communicated to Old Mutual on 9/8/2019 and was promised that it would be fixed. From there on nothing happened and on 12/8/2019 Old Mutual re-app**** for a tax directive which was obviously declined due to previous applications. On 13/8/2019 I contact Old Mutual again and supp**** them with details again.

I would like for someone there to WAKE UP and do a job properly as someone is doing something wrong and I am the one biting the dust at the end.