Pension Nightmare

Went to the Musgrave branch to find out what was delaying my mother's pension payout after having been told at the same branch 3 days earlier that it would be paid within 1-3 days. After contacting the Head Office with the ever friendly Ash, we were shuffled through 4 different people on the phone before finally making contact with a manager called Titus, who subsequently told us that the pension had been delayed because of a technical error resulting from "market fluctuations on the JSE". Now it's another four day wait at the very least before the problem can be fixed, and most likely weeks before the payment is to be processed. How could the payment have been authorised on the Monday but all of a sudden been withdrawn? It just seems to be excuses given to us from an uninspired workforce, with such a laissez-faire attitude towards customers that is almost nauseating. To say that I was horrified at this particular experience would be an understatement. It's all good when they want to ***** your money, but the moment that you want your hard earned pension to be paid out, it's just one excuse after another. *******.