SR
Stefan R
1 reviews | Active since Apr 2022
07 May 2025, 20:31
Pension money gone
Received an sms that my request has been finalised at 17:01 on 07/05/2025 which came as a surprise as I did not request or authorised any changes, I got suspicious and then when I logged into the app to view my account I saw my pension money I saved up for over 20 years was gone
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
08 May 2025, 07:07Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 May 2025, 07:07
Official
Good day
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management