Pension Fund Payout

Hi,<br> <br> I would like your assistance with regards to my pension pay out from Old Mutual. There is seems to be a problem. <br> <br> I gave Old mutual call centre a call last week to check the progress. I was told by the call centre agent that the money was pain on 10th June but there other systems doesn't show that the money was paid. Only one system was showing that the money was paid. It seems there was an error during the payment process. I don't know where do I fit in in this explanation.<br> <br> I then escalated:<br> <br> The issue was escalated as follows:<br> <br> 1st Escalation - 15th June<br> 2nd Escalation - 19th June<br> 3rd Escalation - 23rd June<br> <br> Today, I was told to wait for another 48 hours.<br> <br> Can anyone tell me what is going on please? <br> <br> I'm fed up with Old Mutual as we speak, I have never witness such a bad service with no one to account.<br> <br> Please assist.<br>