KC
Kobus C

1 reviews | Active since Sept 2018

06 Sept 2018, 10:18

Pension fund

Ive spended out, about 3 hours of airtime to get to the right department ********** 886 Liezel ********** 500 Dave 0 ********** 63 Lucky ********** 40 Madeleine Ive used 180 rands airtime trying to get an update on my old mutual pension fund. The people end up hanging up the phone in my ear.

0
Replies (2)
Old Mutual
Old Mutual's reply06 Sept 2018, 12:25
Official

Thank you for taking the time to let us know of the poor service you've received.

We are investigating the matter and will contact you with feedback.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply07 Sept 2018, 14:02
Official

Our Claims department has contacted you and confirmed we received the claim form and busy processing the matter.

They will keep you updated on the progress of the claim.

Kind regards

KareemahSulayman

Old Mutual Complaints Management

Best regards,