Pension Fund

I left Barloworld on 30 January 2016, a week before, I submitted all my documents for my pension fund and provident fund to be paid out. On 16 March 2016 my provident fund was successfully paid out. I inquired on 17 March when my Pension fund will be paid, they could give me no indication on how far in the process they are, on 4 April I followed it up with Bongeka Dlamini at 11:06, she said she will escalate it but can't provide me with a reference or a timeline on how long it will take. On 12 April I followed up on it again with Joseph Evats at 8:16, again he just said that they are close but can't give me a time frame or reference number. The only time frame he could provide is that it should take 4-6 weeks for the whole process, we are on week 11, so that means absolutely nothing to me. He said all I could do was to phone back on Friday, why should I follow-up with them whether they are progressing?<br> <br> I also can't see how an organisation like Old Mutual not have a referencing system? Seriously, I must trust you with my money but you can't handle a systematized approach to complaints and follow-ups?<br> <br> Please give me a time frame and an explanation as to why it is taking so long?