CL
Cheryl L
1 reviews | Active since Oct 2025
15 Oct 2025, 10:48
Pension
Although I am very happy with our consoltant my complaint is the following. We should get a pension payout every 15th of the month and we don't. They say it's because we at another bank. Come on Old Mutual you are a multi million rand company you can do better. Today is the 15th I will be lucky to receive this money by the night of the 16th. NOT good enough.
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Old Mutual's replyOfficial
15 Oct 2025, 10:52Good day Cheryl,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply15 Oct 2025, 10:52
Official
Good day Cheryl,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management