TK
Thokozani K

1 reviews | Active since Jun 2023

04 Jul 2023, 09:15

Pending payment

I made a payment to a Capitec account on Saturday, but I unintentionally selected the wrong account type cheque account instead of savings. I went to a nearby branch in Sunnyside Sunnypark Mall, and they told me that the payment was pending and couldn't be processed. They advised me to wait this way because I know that Old Mutual likes to take my money, such as the international payment that was supposed to be made but was denied because it was so small and was then reversed. Imagine what a complete **** it would be, so kindly provide me that R 7000. I don't want stories, I even sent an email no reply.

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Replies (1)
Old Mutual
Old Mutual's reply04 Jul 2023, 09:17
Official
Dear Thokozani

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management