******* payroll deductions and refused cancellations.

I am writing this out of sheer exhaustion and anger at the *****ulent manner in which Old Mutual is managing my investment policies. They are continuously running unauthorized debits directly on my payslip without my consent, and visiting the branch achieves absolutely nothing.

Here is what happened this year:

* April 2026: They debited my payslip for policies that were already cancelled. Getting my refund was an agonizing battle because Old Mutual Old said the money was not in their system, despite clear proof from payslip. I did finally get my refund after multiple emails and branch level visits. * May 2026: They *******ly debited my payroll for a brand-new policy before its actual commencement date. The new policy was supposed to be debited on the 1st of June 2026. I have proof for this. * I went to an Old Mutual branch to cancel my investment policy but I couldn't cancel my investment policy, they say there is no cancellation option on my account. Then I explicitly stopped all payments at branch level. * 7 June 2026: Despite this, they went behind my back and debited my payslip yet again this month.

Old Mutual is taking unauthorized money from my salary, ignoring direct cancellation instructions, and making it nearly impossible to get refunds. This is completely unacceptable financial misconduct. I refused to listen to the rumours about Old Mutual but the rumours are true.