JB
Jeanette B
1 reviews | Active since Jun 2019
28 Sept 2019, 10:38
Payout delayed
I have cancelled my policies with old mutual and its already 5 days there is no payout received. I would like to know if the process takes more than the 5 days promised.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
30 Sept 2019, 10:36Dear Jeanette Buthelezi
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Old Mutual's reply30 Sept 2019, 10:36
Official
Dear Jeanette Buthelezi
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
JB
Jeanette B's updateReviewer Update
30 Sept 2019, 11:36I definitely doubt I would recommend any of my friends to Old mutual, this is not the 1st time I had bad experience.
Its sad when a client has to wait this long to be paid her money. That's one of the reasons I cancelled my policies, 2 months ago I went to update my information & it was not updated the system still uses the old information. I doubt I will ever come back to old mutual its so bad how I got treated
Its sad when a client has to wait this long to be paid her money. That's one of the reasons I cancelled my policies, 2 months ago I went to update my information & it was not updated the system still uses the old information. I doubt I will ever come back to old mutual its so bad how I got treated
JB
Jeanette B's update30 Sept 2019, 11:36
Reviewer Update
I definitely doubt I would recommend any of my friends to Old mutual, this is not the 1st time I had bad experience.
Its sad when a client has to wait this long to be paid her money. That's one of the reasons I cancelled my policies, 2 months ago I went to update my information & it was not updated the system still uses the old information. I doubt I will ever come back to old mutual its so bad how I got treated
Its sad when a client has to wait this long to be paid her money. That's one of the reasons I cancelled my policies, 2 months ago I went to update my information & it was not updated the system still uses the old information. I doubt I will ever come back to old mutual its so bad how I got treated