Payments for policies

I have a tax free investment with Old Mutual. One day I decided to login to my portfolio for Old Mutual. I noted that with regards to the money that was going into the account, there was one payment missing. I had a stop order with my employer where the money goes directly to Old Mutual. When I enquired about this one missing stop order payment I could not get an answer. My broker tried to assist me and she liaised with Old Mutual but there has still been no resolution. My employee also tried to intervene in the matter but there is still no resolution. On the 19 of February 2018, I again liaised with Old mutual with regard to this matter. I spoke with a customer consultant who could not assist me. She transfered me to a Manager. The Manager **** to me and said that there was a stop order payment missing for one month. I told him that I had proof. He actually told me that he would talk to me one more time and thereafter would no longer talk to me and he would drop down the phone. I said goodbye to him and dropped the phone. He called me back and said he wanted to explain so that I could understand. I just listened to him but he still could not tell me where my missing payment was. He said that there was a refund due to me and I should send an e-mail with my banking details to ********** and ********** The e-mail ********** did not go through, there was an error message saying that the e-mail address does not exist. The e-mail from customer services came back with a response saying that there was no refund due to me. I have paid nine stop order payments to old mutual and yet they claim I paid eight. I have sent my payslips as proof but still they are not giving me my money back. I have cancelled the tax free investment policy.

People should be careful and check that what they are paying into their policies actually reflects because Old Mutual is taking our money without our knowledge and they claim that they don't know it even if you provide them with proof.