FM
Fundile M
1 reviews | Active since Jan 2018
07 Oct 2025, 15:23
Payment refusal on funeral claim
Good day complaints
I have submitted a claim on the 14th September and I've received the sms of confirmation that documents received.
There hasn't been communication ever since then and I keep going to the branch in King Williams Town 3 times to see if there's any new update but till today.
The reference number CEA 250 952 670 I so wish the manager that escalated this matter to relavent department will sort it out.
I never thought I can be so disappointed by old mutual that I trusted for so long. I'm looking forward to hear from you soon please.
Kind regards Fundile Mapongwana
Helpful (0)
Replies (8)0
Replies (8)
Old Mutual's replyOfficial
07 Oct 2025, 16:44Good day Fundile M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply07 Oct 2025, 16:44
Official
Good day Fundile M, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
FM
Fundile M's updateReviewer Update
16 Oct 2025, 16:11Good day
I'm doing a follow up again regarding my funeral claim and last Wednesday I got an email stating that I must wait for 2 - 5 days and I've rep**** to Faizen Sampson I will wait.
Bare in mind that it's been already a month waiting for a payment, today I got an sms saying there was incorrect capturing of date of birth.
When I took this funeral policy I produced a copy an ID and my contract documents don't show incorrect incorrect date of birth.
Old mutual is trying to **** me now, as they say will recalculate things and I should wait 5 more days on top 5 days I waited for payment.
I think it's time move my policies somewhere else where I won't be experiencing this trauma, disappointment, unreliable behavior from a big company.
I'm doing a follow up again regarding my funeral claim and last Wednesday I got an email stating that I must wait for 2 - 5 days and I've rep**** to Faizen Sampson I will wait.
Bare in mind that it's been already a month waiting for a payment, today I got an sms saying there was incorrect capturing of date of birth.
When I took this funeral policy I produced a copy an ID and my contract documents don't show incorrect incorrect date of birth.
Old mutual is trying to **** me now, as they say will recalculate things and I should wait 5 more days on top 5 days I waited for payment.
I think it's time move my policies somewhere else where I won't be experiencing this trauma, disappointment, unreliable behavior from a big company.
FM
Fundile M's update16 Oct 2025, 16:11
Reviewer Update
Good day
I'm doing a follow up again regarding my funeral claim and last Wednesday I got an email stating that I must wait for 2 - 5 days and I've rep**** to Faizen Sampson I will wait.
Bare in mind that it's been already a month waiting for a payment, today I got an sms saying there was incorrect capturing of date of birth.
When I took this funeral policy I produced a copy an ID and my contract documents don't show incorrect incorrect date of birth.
Old mutual is trying to **** me now, as they say will recalculate things and I should wait 5 more days on top 5 days I waited for payment.
I think it's time move my policies somewhere else where I won't be experiencing this trauma, disappointment, unreliable behavior from a big company.
I'm doing a follow up again regarding my funeral claim and last Wednesday I got an email stating that I must wait for 2 - 5 days and I've rep**** to Faizen Sampson I will wait.
Bare in mind that it's been already a month waiting for a payment, today I got an sms saying there was incorrect capturing of date of birth.
When I took this funeral policy I produced a copy an ID and my contract documents don't show incorrect incorrect date of birth.
Old mutual is trying to **** me now, as they say will recalculate things and I should wait 5 more days on top 5 days I waited for payment.
I think it's time move my policies somewhere else where I won't be experiencing this trauma, disappointment, unreliable behavior from a big company.
Old Mutual's replyOfficial
16 Oct 2025, 16:57Good day Fundile M, thank you for making contact. We are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Oct 2025, 16:57
Official
Good day Fundile M, thank you for making contact. We are following up regarding this.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
FM
Fundile M's updateReviewer Update
24 Oct 2025, 14:14Good day
I have been patient enough and this is not right or fair at all, 1st I'm told to wait for 2 - 5 days this are accessed those days passed nothing no feedback then I complain then errors were found.
It's 2nd time told to wait for 5 days there's been a recalculations need to be done on error found on capturing wrong date of birth. Understandable that but 5 days passed yesterday no communication.
If people were doing proper job that shouldn't take 5 days no outcome even now. I just lost faith and trust in old mutual
Kind regards
Fundile Mapongwana
I have been patient enough and this is not right or fair at all, 1st I'm told to wait for 2 - 5 days this are accessed those days passed nothing no feedback then I complain then errors were found.
It's 2nd time told to wait for 5 days there's been a recalculations need to be done on error found on capturing wrong date of birth. Understandable that but 5 days passed yesterday no communication.
If people were doing proper job that shouldn't take 5 days no outcome even now. I just lost faith and trust in old mutual
Kind regards
Fundile Mapongwana
FM
Fundile M's update24 Oct 2025, 14:14
Reviewer Update
Good day
I have been patient enough and this is not right or fair at all, 1st I'm told to wait for 2 - 5 days this are accessed those days passed nothing no feedback then I complain then errors were found.
It's 2nd time told to wait for 5 days there's been a recalculations need to be done on error found on capturing wrong date of birth. Understandable that but 5 days passed yesterday no communication.
If people were doing proper job that shouldn't take 5 days no outcome even now. I just lost faith and trust in old mutual
Kind regards
Fundile Mapongwana
I have been patient enough and this is not right or fair at all, 1st I'm told to wait for 2 - 5 days this are accessed those days passed nothing no feedback then I complain then errors were found.
It's 2nd time told to wait for 5 days there's been a recalculations need to be done on error found on capturing wrong date of birth. Understandable that but 5 days passed yesterday no communication.
If people were doing proper job that shouldn't take 5 days no outcome even now. I just lost faith and trust in old mutual
Kind regards
Fundile Mapongwana
Old Mutual's replyOfficial
25 Oct 2025, 09:33Hi there, we note your message. Our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
Old Mutual's reply25 Oct 2025, 09:33
Official
Hi there, we note your message. Our team will provide you with feedback via email.
Regards,
Old Mutual Complaints Management
Regards,
Old Mutual Complaints Management
FM
Fundile M's updateReviewer Update
28 Oct 2025, 11:48Good day complaints management
I haven't received any email as said above last week, you said you were waiting for feedback from recalculations department.
As from next week we gonna be in November month and claim was submitted in September, recalculations shouldn't take 2 weeks just to count differences on age.
I feel now Old Mutual is trying to evade paying me for my funeral claim. This is unacceptable and cruel as I wanted to make a tombstone and my family is not trusting me due time frame.
Kind regards
Fundile Mapongwana
I haven't received any email as said above last week, you said you were waiting for feedback from recalculations department.
As from next week we gonna be in November month and claim was submitted in September, recalculations shouldn't take 2 weeks just to count differences on age.
I feel now Old Mutual is trying to evade paying me for my funeral claim. This is unacceptable and cruel as I wanted to make a tombstone and my family is not trusting me due time frame.
Kind regards
Fundile Mapongwana
FM
Fundile M's update28 Oct 2025, 11:48
Reviewer Update
Good day complaints management
I haven't received any email as said above last week, you said you were waiting for feedback from recalculations department.
As from next week we gonna be in November month and claim was submitted in September, recalculations shouldn't take 2 weeks just to count differences on age.
I feel now Old Mutual is trying to evade paying me for my funeral claim. This is unacceptable and cruel as I wanted to make a tombstone and my family is not trusting me due time frame.
Kind regards
Fundile Mapongwana
I haven't received any email as said above last week, you said you were waiting for feedback from recalculations department.
As from next week we gonna be in November month and claim was submitted in September, recalculations shouldn't take 2 weeks just to count differences on age.
I feel now Old Mutual is trying to evade paying me for my funeral claim. This is unacceptable and cruel as I wanted to make a tombstone and my family is not trusting me due time frame.
Kind regards
Fundile Mapongwana
FM
Fundile M's updateReviewer Update
29 Oct 2025, 14:02Good day
I'd like to inform you complaints that I have received the email concerning the incorrect date of birth and recalculations has fix the matter and hopefully it's been sent to claims department.
I'm just exhausted, drained by service I went through yhooooo.
Kind regards
Fundile Mapongwana
I'd like to inform you complaints that I have received the email concerning the incorrect date of birth and recalculations has fix the matter and hopefully it's been sent to claims department.
I'm just exhausted, drained by service I went through yhooooo.
Kind regards
Fundile Mapongwana
FM
Fundile M's update29 Oct 2025, 14:02
Reviewer Update
Good day
I'd like to inform you complaints that I have received the email concerning the incorrect date of birth and recalculations has fix the matter and hopefully it's been sent to claims department.
I'm just exhausted, drained by service I went through yhooooo.
Kind regards
Fundile Mapongwana
I'd like to inform you complaints that I have received the email concerning the incorrect date of birth and recalculations has fix the matter and hopefully it's been sent to claims department.
I'm just exhausted, drained by service I went through yhooooo.
Kind regards
Fundile Mapongwana
Old Mutual's replyOfficial
30 Oct 2025, 07:03Good day Fundile
Thank you for your feedback regarding your complaint. Our claims team is working diligently to have your matter resolved. You can expect further updates and feedback directly via email.
Kind regards
Old Mutual Complaints Management
Thank you for your feedback regarding your complaint. Our claims team is working diligently to have your matter resolved. You can expect further updates and feedback directly via email.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply30 Oct 2025, 07:03
Official
Good day Fundile
Thank you for your feedback regarding your complaint. Our claims team is working diligently to have your matter resolved. You can expect further updates and feedback directly via email.
Kind regards
Old Mutual Complaints Management
Thank you for your feedback regarding your complaint. Our claims team is working diligently to have your matter resolved. You can expect further updates and feedback directly via email.
Kind regards
Old Mutual Complaints Management