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Rieyaad O

1 reviews | Active since Oct 2019

09 Dec 2020, 08:16

Payment not made ***4 WORST FINANCIAL SERVICE PROVIDER WORLDWIDE

Hi, I can't find the words to describe how I feel because of the lack of services, disrespectful manner I have been treated, the serious bridge of FICA laws that have been broken and major stress and utter disgust I feel when I think or hear the name OLD MUTUAL. I have been up and down since June 2020 with this query to have my policy paid to me due to my ill health benefit I had to take and also that Old Mutual messed up my RA with Sanlam. I have dealt with Shannon, Tesla, Leslie, etc so many and yet no escalation to it's management even when requested, no feedback or call backs, all I get is we apologise for your experience and they get dumber as e go along. They can't get nothing write, my name was incorrect on the policy, returned debits on my name due to failure to transfer my RA to Sanlam, no empathy, takes them 7 days to respond with a "your query has been escalated". I think they escalate it to the toilet because it gets ****pier as they escalate and less resolution. They debit my account but have issues paying it to me due to them not fulfilling providing me the services they agreed to and falsely advertise. I would never recommend them. BUNCH OF *********. NEVER EVER MENTION OLD MUTUAL! WORST COMPANY IN THE WORLD, I'D RATHER GO INTO SLAVERY THAN USE OR WORK FOR THIS BRAND! THIEVING BUNCH OF MONOPOLISED BANKING ***ARDS! I WANT MY PAYMENT MADE WITH IMMEDIATE EFFECT, I WILL BE GOING TO THE FINANCIAL CONSUMER OMBUDSMAN.

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Replies (1)
Old Mutual
Old Mutual's reply09 Dec 2020, 11:29
Official
Dear  Rieyaad 

Thank you for the review.

We will need to look into the matter and resolve it with you.

We apologise for the inconvenience caused.

Regards
Brent Sellidon
Old Mutual Complaints Management