Payment method not changed as per request

<p>It is so sad that the only way companies get to attend to customer queries is only when they see their name on negative reviews. I have been a client with Old Mutual for years. On Feb 15th this year I made a request to change my payment method for all my policies to Debit order. I waited at the branch in Adderly Street, Cape Town for mor than two hours just to speak to a consultant. I submitted all the paper work and the lady assured me that the debit order will go off in 5 days time whicj would be around 20 Feb 2017.</p> <p> </p> <p>A week later I called Customer care and I was told that the system show that the debit order should start on the 01 May (which I thought was totally appalling considering the fact that I was told that it will take 5 days). The call center agent went on to tell me that as of that day I called my profile did not show any outstanding premuims and that Old Mutual will call me to arrange a deduction as soon as a a notice for outstanding premiums comes through. NONE of that happened, until today.</p> <p> </p> <p>This afternoon 08/03/2017 at 17:05 I called sutomer care again and spoke to Charlene McKie. The first this she told me was that my policy appears as paid up due to outstanding premiums. So! Now it is my fault that my policy was not paid, I have been wasting my airtime, and my time communicating with Old Mutual to change my payment to a debit order.</p> <p> </p> <p>HOW LONG DOES IT REALLY TAKE FOR TO CHANGE FROM STOP ORDER TO DEBIT ORDER?</p> <p>WHY MUST MY POLICIES LAPSE BECAUSE OF YOUR EMPLOYEE'S INCOMPETENCE.</p> <p> </p> <p>This is not the first that I have a policy lapsing with you because of the exact same thing. I took a premium holiday on my RA in 2012 and it remain on 'pending to lapse' until it did lapse while I had cintinued with my monthly premium after the premium holiday.</p> <p> </p> <p>If this is not fixed by the end of this week, I am cancelling all my policies and find a company that will not give me headaches everytime there are changes to my profile.</p> <p> </p> <p>I have ran out of patience.</p>