Payment is not being paid

On the 13th May 2015, I emailed the following documents to Old Mutual Group Scheme (Disinvestment form, Proof of resident, Certified ID copy and one moth bank statement) as I was instructed to do so. On the 19th May 2015 I received a confirmation email from Mponeng Mokgalaka at MFC Processing Office confirming that, they have forwarded my documents to \Benefit Payments. He never says anything about the delay. On a "disinvested form\"" it's stated that and I quote \""The disinvestment amount will be processed and paid into your bank account WITHIN a MAXIMUM of 7 working days of signing the form\"" On the 1st of June 2015 I sent another email enquiring about my benefit payment because it was more then 7 days. Same day I received an email from Old Mutual Mass Foundation Processing Centre saying they have a high volume of emails and they will make every effort to respond to my email. I have not been paid until today. I am very disappointed with OLD MUTUAL """