Payment Delay

Old Mutual as an insurer has a duty to act in good faith towards their policyholders. Where is that good faith towards PAYMENT OF CLAIMS?<br> <br> You say you are bound by the law to fully comply with certain protocols. Are you aware of the consumer act? I submitted a claim in Nov 2015 and today in 2016, you are still in the process of following these protocols. <br> <br> As stated above Old Mutual falls under the category of Bad Faith Insurance Practices such as being influenced easily by Discovery Life. This was stated that correspondence was sent to Old Mutual. Kindly confirm the above with Discovery as a voice recording will be submitted to Ombudsman. As this is an unfair business practice in unjustly delaying this claim or using stall tactics to delay it.<br>