SM
Solani M
1 reviews | Active since May 2020
27 May 2020, 07:54
Payment break
I Have be trying to contact the call center about my life cover as i have affected by the covid 19, sent an e-mail it took them a week an half to respond, they eventually sent me the phone but till today i have not had any feedback from them, to my surprise, they debited the amount again. i need the payment break as i cant afford to pay my premium. the call center is a nightmare
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
27 May 2020, 11:07Dear Solani
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply27 May 2020, 11:07
Official
Dear Solani
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet Mintin
Old Mutual Complaints Management