1 reviews | Active since Apr 2010
Payment Arrangement Kept - ITC updated as NON PAYMENT
<p>Hi Old Mutual Loans Management Team,</p> <p> </p> <p>I a writing to Old Mutual to advise that i as a current customer is current devastated with the client services i received after making numorous telephone calls at my exspense to make payment arrangments with 2 x of my personal loans.</p> <p>I skipped payment for the last 3 months, which inturn ended my loan term as 6 months loans. In this time i kept Old Mutual call center updated. I had begn to make my 4 payments on both my accounts via EFT which was confirmed by Old Mutual received.</p> <p>Followed by debit order set for balance of the debt which would be R2000 starting from August 30 - 2016. I was assured that my ITC profile will show - be updated by Old Mutual that i am making payment.</p> <p>However to my astonishment i have lost 80 points on my credit score, as it was updated by Old Mutual as i did not pay yet again, lapsed from 90 days unpaid to 120 days unpaid.</p> <p>I want this corrected ASAP on your systems to ITC, as you have now caused me to hold a poor credit score although i was assured this would not happen, and taken payment from me.</p> <p>Please have this escalated to someone who is capable of correcting this information on ITC, or i will not be making any further payments to Old Mutual and cancelling the debit orders set on my new bank account.</p> <p> </p> <p>Your team has made me so dispondent i have totally lost hope on getting my bond, due to OLD MUTUAL hindering mycredit score although i am paying!!!</p> <p> </p> <p>Old Mutual Account Reference Number ********** 003</p> <p>Old Mutual Account Reference Number ********** 004</p>
Good day Thevan
Thank you for bringing this to our attention.
We will investigate and contact you directly to resolve.
Regards,
Colleen Aanhuizen
Good day Thevan
Thank you for bringing this to our attention.
We will investigate and contact you directly to resolve.
Regards,
Colleen Aanhuizen
Hi Colleen,
Sure understood.
FYI - all i need to happen is that on ITC - your 2 x accounts appears, remove 120 days unpaid - change that to OK which will confirm that i have paid for the month on both accounts.
Losing 80 odd credit points due to Old Mutual when i am paying is un acceptable and i will not accept any explantion for this at all. I have spoken to Clientele Legal as well in the interim in case i require assistance outside your company.
Cheers, Mr Naicker
Hi Colleen,
Sure understood.
FYI - all i need to happen is that on ITC - your 2 x accounts appears, remove 120 days unpaid - change that to OK which will confirm that i have paid for the month on both accounts.
Losing 80 odd credit points due to Old Mutual when i am paying is un acceptable and i will not accept any explantion for this at all. I have spoken to Clientele Legal as well in the interim in case i require assistance outside your company.
Cheers, Mr Naicker
Hello Lungelo \ Coleen,
I have received your correspondence and responded to Lungelo earlier this morning.
Please see attached settlement Proof of Payments to your Absa account.
Provide me with a date and time of when my ITC credit profile is going to be updated saying “P” and “C” as I have settled both these accounts in full now to the last cent. I did not agree with what Lungelo has said as he has no clue what my financial status is and if I can afford or not. Not one of your consultant asked me to pay in full, all wanted to make payment arrangement hence that was done.
The next email I receive from either of you two, should indicate that you have received payment, together with progress on my update with ITC for your both accounts, in fact if you can remove all trace of Old Mutual from my profile as I want to have nothing to do with your organization going forward due to the lack of efficiency and taking my time to resort to hello peter to get feedback on simple stuff.
Regards,
Thevan
Hello Lungelo \ Coleen,
I have received your correspondence and responded to Lungelo earlier this morning.
Please see attached settlement Proof of Payments to your Absa account.
Provide me with a date and time of when my ITC credit profile is going to be updated saying “P” and “C” as I have settled both these accounts in full now to the last cent. I did not agree with what Lungelo has said as he has no clue what my financial status is and if I can afford or not. Not one of your consultant asked me to pay in full, all wanted to make payment arrangement hence that was done.
The next email I receive from either of you two, should indicate that you have received payment, together with progress on my update with ITC for your both accounts, in fact if you can remove all trace of Old Mutual from my profile as I want to have nothing to do with your organization going forward due to the lack of efficiency and taking my time to resort to hello peter to get feedback on simple stuff.
Regards,
Thevan
Update from Old Mutual.
Dear Mr Naicker
We confirm that a manual update has been sent to the credit bureau for your credit profile to be updated accordingly. The process normally takes from 14 to 21 working days, should the information not be updated on this period, please do not hesitate to contact us directly. I attach copy of e-mail for ease reference.
Kind regards
Lungelo Velapi
Complaints Administrator - Mutualpark, Cape Town
Dept/BU : Complaints Management
Old Mutual Finance (Pty) Ltd (RF)
Licensed Financial Services and Registered Credit Provider
Update from Old Mutual.
Dear Mr Naicker
We confirm that a manual update has been sent to the credit bureau for your credit profile to be updated accordingly. The process normally takes from 14 to 21 working days, should the information not be updated on this period, please do not hesitate to contact us directly. I attach copy of e-mail for ease reference.
Kind regards
Lungelo Velapi
Complaints Administrator - Mutualpark, Cape Town
Dept/BU : Complaints Management
Old Mutual Finance (Pty) Ltd (RF)
Licensed Financial Services and Registered Credit Provider
Thank you Lungelo, for your pro active assistance with my case. All accounts paid up and now awaiting the 14 to 21 day period for the ITC and other credit bureau's delisting.
Once this is completed i will close the hellp peter call.
Cheers Mr Naicker
Thank you Lungelo, for your pro active assistance with my case. All accounts paid up and now awaiting the 14 to 21 day period for the ITC and other credit bureau's delisting.
Once this is completed i will close the hellp peter call.
Cheers Mr Naicker
Dear Mr Naicker
I refer to the e-mails from Lungelo confirming that the process will take between 14 and 21 working days. Lungelo will confirm when the updates have been done.
If you have any questions and wish to follow-up, you may contact us directly via e-mail.
Kind regards
Coleen Aanhuizen
Complaints Management
Dear Mr Naicker
I refer to the e-mails from Lungelo confirming that the process will take between 14 and 21 working days. Lungelo will confirm when the updates have been done.
If you have any questions and wish to follow-up, you may contact us directly via e-mail.
Kind regards
Coleen Aanhuizen
Complaints Management