Payment

I have a funeral plan with them, under my ID umber two name appears. I also have an investment with them. I went to their offices to change my debit order only one debit order changed and they send me a risk email to what will happen if i miss a payment. Friday i advised them to do an immediate debit order and they said they can't they will do a debit order Monday. No debit order went out and they will come and blame me for payments missed, I will cancel my investment account with them. I Tried to call them, i have been on hold for 30 minutes.