Paying the money is the problem

It is one month and 5 days now I've cancelled my retirement fund from old mutual and claim back the money they said it will take up 15-21 days for me to receive my money what I hate is when they debit your money from your account they do it on the pay day and you don't give them any problems but when they have to give your money they send you from piller to post. My advice to you South Don't do business with old mutual you will experience problems