PAYING PREMIUMS BUT NO BENEFITS

My company has placed our Provident Fund with Old Mutual SuperFund - Orion, this includes risk benefits as well, i.e. Life & Disability. I completed the required medical underwriting tests and was advised I'd receive feedback in 3 working days on the status of the benefits together with my membership certificate if applicable.<br> No feedback has been received. I made several calls to the contact center and was put through to over 12 people each of whom could not assist. As it stands I do NOT know if the benefit I've been paying for is indeed active, thus in the event of my death or disability I do not know what benefits I have yet I'm paying. This is absolutely unacceptable for such a large organisation especially cause they've been taking premiums but are failing to provide confirmation of the insurance I've been paying for.