1 reviews | Active since Jan 2016

13 Apr 2016, 11:30

paying for a policy not signed for

A Mr. Chris Venter sold me apparently a hospital plan and life insurance. It now appears I have life insurance for the amount the hospital plan was supposed to be and and an \investment \" for what should be life insurance. No answers from call centre they put you on hold till the call cuts off. Am going to take legal advice as I need to have a hip replacement and now apparently have been paying for a hospital plan that never existed. Extremely angry!"

0
Replies (2)
Old Mutual
Old Mutual's reply13 Apr 2016, 11:41
Official
Hello andrevanrooyen,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards
Thabiet Mintin
Complaints Management
Old Mutual
Old Mutual's reply09 May 2016, 09:18
Official

I refer to the telephone calls made and emails sent. As confirmed , we await proof of the deduction. Thank you for your time and allowing us to clarify matters.

Kind regards
Thabiet Mintin
Complaints Management