Paying Clients Are Not Important

Me and my wife went to Old Mutual in Menlyn Mall early September to start a unit trust for our unborn baby and to set up a new will. The Old Mutual representative, Andre Marx, was very helpful when we went to see him. He promised us the world and said that he'd be in contact with us and he even said that he would come to our house to discuss our new policy. This never happened. So we went to see him again to ask him what's going on (he never rep**** to our emails). We then sat there at the branch so that we can see him open our unit trust. When this was done we requested that he opens a new will for us. He said he would send us the necessary papers and we paid for the will so long. It has been more than a month now and we still have not received ANYTHING nor has Andre Marx made ANY effort to contact us. Out of frustration I contacted the branch again and asked to speak to Andre Marx. He was not there so I spoke to his locum, Serena Wessels. She said that she would sort this out. STILL NO WORD AT ALL! This is a VERY frustrating experience and I want to cancel the will and not deal with Andre Marx AGAIN! Utterly useless and frustrating service! I'm going to get my will done at FNB!