Pay out what is due stop lying I got evidence

So I resigned on the 30/09/2024 and decided to surrender my retirment fund as it is an option. Called Old mutual stayed on the telephone for about 30 minutes just for someone to tell me I should process the cliaim online. I processed the claim and tbey sent me an sms that my ex employer needs to provide my reason for leaving and exit date.

On the 7/11/2024 I checked my claim statusand online it gave me the details that my employer has responded. I sent am email to their claims department who said the employer has not responded.

I sent the agent Amond Hammond a screen shot of my findings and this was his response Thank you Martha for expediting that process. The claim will automatically update.

We will have a look at the claim again tomorrow, if it has progressed. Also, please keep in mind that with the MYCLAIMS process, the Savings Pot withdrawal will always be processed first only once that is completed, your actual exit will be initiated.

Kind Regards.

Today I get an sms stating that my employer has not responded and I cannot access my claim details online I get an error 409

Why is that when oldmutual need to payout they always give false information and we must run arround.

I want this issue sortedas my employer did respond and they also made the last contribute in the month of October.