Pay out delays

I called Old Mutual client service to cancel my policy and I was advised that I need to visit one of the branches which I did on the 12.09.2015. I cancelled the policy on that day and I was given reference number CE825262, which indicated their turnaround time is 5 days. I followed up on the provided reference number today in order to find out how far they are with my refund. The call centre person, Mponeng who advised that their turnaround time is 15 days and when I questioned why is it different from the documentation I have, he advised that there is an error with the branch I went to. <br> <br> I strongly believe that Old Mutual is one of biggest companies that should not have such mistakes and it seems that the agent I spoke to was not bothered by this error which is inconveniencing me at this stage. I really would suggest another insurer. I guess after such poor service, I really feel sorry for people that are yet to receive such services.