kK
kedim K

1 reviews | Active since May 2017

05 Mar 2024, 11:39

PAY MY MONEY NOW!!!! AND CLOSE THAT ACCOUNT URGENTLY!!!!!!!!!!

How i wish i can take back that STAR but i had to in order to write my review. but the highest level of incompetency should i say point out Old Mutual as a Business or a particular financial advisor at Balfour Mall (Cilia Lekalakala) why do you treat clients differently whats your category? * I opened student an investment account...reopening&submission done once almost twice!! because debit orders are miraculously forgotten by the system or a certain individual is not doing their job....i have proof when i communicated with Cilia...she doesn't get back to me..she doesn't communicate.....long story short its very difficult to work with a person like that...i need this account closed and my money paid into my account within 2-3 days not 10 working days im done!!!! i want to take my money where i'll be valued...you have no excuse what soever why you handled my account like that Cilia..all you did was say yooooohhh!!!! askies!!! thats not fear at all. i sent the form today after asking for the cancellation since last week...she promised to send it friday never did..i called her Monday..she promised to send never did..today only when i sent whatsapp she sends the form....i need an sms or email today confirming cancellation and i want my money in 2 days otherwise LETS GO HIRE THAN HELOPETER.. lenyatsa batho mos....never been this frustrated in my life...mxcm!!!!

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Replies (5)
kK
kedim K's update05 Mar 2024, 12:02
Reviewer Update
well i guess ill hear from you in a week or two. thats normal
kK
kedim K's update11 Mar 2024, 09:55
Reviewer Update
WOW!!! WOW!!! WOW!!! i am still waiting for the transfer and guess what Cilia never processed the Cancellation. I've sent her all the documents require and she still tried to turn the wheels and blame it on me via text. Arthur Beneke asked for the form after sending the form to him he is asking for the policy number(never has this policy number never logged in to the portal something Cilia has been fixing) and sends me some work to do and a little exercise to do before i get my money. dude is supposed to be in contact with Cilia which he hasn't done NO i must do all the hard work. watch this reach May unresolved and i will loose my cool!!!! ya'll are ***********!!! yup i said it!!!
kK
kedim K's update15 Mar 2024, 11:15
Reviewer Update
thank you..did i miss your email? the last i heard was from cilia on Monday with just a picture from PFA Regional Service Center portal.

this is so frustrating but tell you what the service are what they turned out to be in my experience so do what you do best.

kK
kedim K's update15 Mar 2024, 12:54
Reviewer Update
now i got the email..funds will reflect in 24-48 hours from today or from the day Cilia sent me the picture from PFA which was on Monday?
kK
kedim K's update15 Mar 2024, 13:34
Reviewer Update
she sent a whatsapp message not email!!! i will forward it