BB
Banzu B
1 reviews | Active since Aug 2021
06 Mar 2025, 11:04
PAY ME MY REFUND WORST SERVICE EVER
firstly I HAVE WAITED OVER THE 90 DAYS FOR MY REFUND AND STILL HAS NOT BEEN PROCESSED. ZANDILE DROPPED MY CALL BAD SERVICE AND THE MANGER THINKS HE IS SPECIAL.
CALL ME TODAY WITH THE REFUND INTO MY ACCOUNT , WOULD NEVER RECOMMEND ANYONE TO THE BUSINESS
IM ON THE CALL WITH AGENT ZANDILE AND HIS MANAGER GRANTON EGELBRECHT DOES NOT WANT TO TAKE MY CALL.
fIRSTLY I HAVE WAITED OVER THE 90 DAYS FOR MY REFUND AND STIL HAS NOT BEEN PROCESSESD. ZANDILE DROPED MY CALL BAD SEERVICE AND THE MAGER THAT THINKS THEY ARE IMPORTNAT
Helpful (0)
Replies (16)0
Replies (16)
Old Mutual's replyOfficial
06 Mar 2025, 11:13Good day Banzu,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2025, 11:13
Official
Good day Banzu,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
BB
Banzu B's updateReviewer Update
06 Mar 2025, 11:22I WANT MY REFUND TODAY YOU BETTER CALL ME WITH GOOD RESULTS
AS I HAVE SPOKE TO RUBIN WHO PROMISED THAT I WOULD GET MY REFUND WAS LAST WEEK FRIDAY AND MONDAY STILL NOTHING. I WANT TO THE MANAGER TO CALL ME WITH THE PROOF OF PAYMENT SENT TO MY EMAIL AND MY MONEY BACK
AS I HAVE SPOKE TO RUBIN WHO PROMISED THAT I WOULD GET MY REFUND WAS LAST WEEK FRIDAY AND MONDAY STILL NOTHING. I WANT TO THE MANAGER TO CALL ME WITH THE PROOF OF PAYMENT SENT TO MY EMAIL AND MY MONEY BACK
BB
Banzu B's update06 Mar 2025, 11:22
Reviewer Update
I WANT MY REFUND TODAY YOU BETTER CALL ME WITH GOOD RESULTS
AS I HAVE SPOKE TO RUBIN WHO PROMISED THAT I WOULD GET MY REFUND WAS LAST WEEK FRIDAY AND MONDAY STILL NOTHING. I WANT TO THE MANAGER TO CALL ME WITH THE PROOF OF PAYMENT SENT TO MY EMAIL AND MY MONEY BACK
AS I HAVE SPOKE TO RUBIN WHO PROMISED THAT I WOULD GET MY REFUND WAS LAST WEEK FRIDAY AND MONDAY STILL NOTHING. I WANT TO THE MANAGER TO CALL ME WITH THE PROOF OF PAYMENT SENT TO MY EMAIL AND MY MONEY BACK
BB
Banzu B's updateReviewer Update
06 Mar 2025, 11:23I WILL KEEP POSTING UNTIL AI GET MY MONEY BACK , OLD MUTUAL CUSTOMER SERVICE IS THE WORST SERVICE EVER INCLUDING THEIR MANAGER FROM CLAIMS REFUND DEPARTMENT
BB
Banzu B's update06 Mar 2025, 11:23
Reviewer Update
I WILL KEEP POSTING UNTIL AI GET MY MONEY BACK , OLD MUTUAL CUSTOMER SERVICE IS THE WORST SERVICE EVER INCLUDING THEIR MANAGER FROM CLAIMS REFUND DEPARTMENT
BB
Banzu B's updateReviewer Update
06 Mar 2025, 11:26reference NUMBER IS CET*** GET THIS DONE TODAY
BB
Banzu B's update06 Mar 2025, 11:26
Reviewer Update
reference NUMBER IS CET*** GET THIS DONE TODAY
Old Mutual's replyOfficial
06 Mar 2025, 11:34Good day Banzu,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Mar 2025, 11:34
Official
Good day Banzu,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
BB
Banzu B's updateReviewer Update
06 Mar 2025, 12:20I WANT A BREAK DOWN OF THE REFUND STUPID COMPANY
BB
Banzu B's update06 Mar 2025, 12:20
Reviewer Update
I WANT A BREAK DOWN OF THE REFUND STUPID COMPANY
BB
Banzu B's updateReviewer Update
11 Mar 2025, 09:19I had requested that i have a breakdown of my refund , this has been going for too long , just send me my break down today
BB
Banzu B's update11 Mar 2025, 09:19
Reviewer Update
I had requested that i have a breakdown of my refund , this has been going for too long , just send me my break down today
Old Mutual's replyOfficial
11 Mar 2025, 09:38Good day, Banzu.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2025, 09:38
Official
Good day, Banzu.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
BB
Banzu B's updateReviewer Update
26 Mar 2025, 12:37i have not revived any email from you since my last comment and when i open anew one you remove it ,
DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
BB
Banzu B's update26 Mar 2025, 12:37
Reviewer Update
i have not revived any email from you since my last comment and when i open anew one you remove it ,
DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
Old Mutual's replyOfficial
27 Mar 2025, 07:21Good day Banzu,
We sincerely apologise for the inconvenience this has caused you.
A follow-up has been sent to the relevant department and they will be in contact with you.
Kind regards
Old Mutual Complaints Management
We sincerely apologise for the inconvenience this has caused you.
A follow-up has been sent to the relevant department and they will be in contact with you.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Mar 2025, 07:21
Official
Good day Banzu,
We sincerely apologise for the inconvenience this has caused you.
A follow-up has been sent to the relevant department and they will be in contact with you.
Kind regards
Old Mutual Complaints Management
We sincerely apologise for the inconvenience this has caused you.
A follow-up has been sent to the relevant department and they will be in contact with you.
Kind regards
Old Mutual Complaints Management
BB
Banzu B's updateReviewer Update
09 Apr 2025, 12:32 i have not revived any email from you since my last comment and when i open anew one you remove it ,
DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
BB
Banzu B's update09 Apr 2025, 12:32
Reviewer Update
i have not revived any email from you since my last comment and when i open anew one you remove it ,
DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
BB
i have not received any email from you since my last comment and when i open anew one you remove it ,DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
Banzu B's updateReviewer Update
09 Apr 2025, 13:27i have not received any email from you since my last comment and when i open anew one you remove it ,DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
BB
Banzu B's update09 Apr 2025, 13:27
Reviewer Update
i have not received any email from you since my last comment and when i open anew one you remove it ,DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
BB
Banzu B's updateReviewer Update
09 Apr 2025, 13:27 i have not received any email from you since my last comment and when i open anew one you remove it ,DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
BB
Banzu B's update09 Apr 2025, 13:27
Reviewer Update
i have not received any email from you since my last comment and when i open anew one you remove it ,DO WHAT IS REQUIRED REFUND AND BREAK DOWN OF REFUND
Old Mutual's replyOfficial
10 Apr 2025, 07:51Dear Banzu,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply10 Apr 2025, 07:51
Official
Dear Banzu,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
BB
Banzu B's updateReviewer Update
23 Apr 2025, 08:55 i have not revived any email from you since my last comment
BB
Banzu B's update23 Apr 2025, 08:55
Reviewer Update
i have not revived any email from you since my last comment
BB
Banzu B's updateReviewer Update
23 Apr 2025, 08:55 06 Mar 2025 at 11:04 till today no response
BB
Banzu B's update23 Apr 2025, 08:55
Reviewer Update
06 Mar 2025 at 11:04 till today no response