Pay back the money

I have had the worst service ever from OLD MUTUAL!!! They say they care for their people but they don't. Old mutual has been debiting my account for a policy for almost a year with no issues. I've decided to withdraw from this savings to use for an important reason. I've gone into the bank with my wife on the 17th September 2018 up arrange for a withdrawal. They gave us some soppy story about my wife having to change her bank details as they can't credit my account as she is the policy holder. Taking into account that they had no issue taking the money from my account. We then spent hours opening an account to submit this withdrawal intomy wife's new account. They advised it will take 3-5 working days. Old mutual has taken this situation as a joke and we still haven't been sorted out. M wife had to make all the calls, take off from work, lost money as this was unpaid, has to travel because OLD MUTUAL are too *********** to do their ****** jobs. The branch manager in CBD made a promise last week to credit the funds and she hasn't done this yet. If you thinking of doing business with Old mutual, think again. ***********, lying, useless at Customer service!!! ****** leeches.