Pay back all that is due to me please!!!!!!

Old Mutual is quick to take our money but is extra slow when it comes to paying out. I sent them disinvestment forms for my tax free savings. I wrote on the first page that I am dis- investing all 3 of them (They all have the same reference number) but they only paid for one of them. Before the pay-out I contacted the contact centre to tell them that only one of the policies reflects as pay-out whilst the other two are still active. The agent told me that the other two are in pricing. On Wednesday I logged on my portfolio and saw that the other 2 were still active even after my phone call. I called the contact centre again and I was told that they will escalate the matter. I even send the forms again on the 6th of March. Today when I log in I see that the two policies (Tax Free) are still active. This is totally unacceptable I have other policies with old mutual that I’m thinking of cancelling due to this incompetence. PLEASE PAY ME BACK MY MONEY before I cancel all my other policies. Im tired of calling call centre and still not receiving help .