Pathetic *********** Useless

I have to post about the absolutely pathetic, slow, unprofessional, tedious, clueless organisation that is Old Mutual. I submitted a Divorce Order claim in NOVEMBER 2023, 4 months ago! One of the policies was paid out finally in January 2024, yet I am STILL waiting for the payment from the second policy. The call centre agents are completely clueless about the process involved, I find myself explaining the process step by step to them during EACH AND EVERY PHONE CALL, insist on being assisted when they want to transfer me to death and disability claims because half of them don't know what a divorce order claim is, I find myself instructing them to look at the policy statements to see the disinvested amounts (I was told that the one policy was the only one to be paid out, until they looked at a statement .. and then I got an Oooh, NOW I see what you mean. That one phone call took 30 minutes of my time) , one department doesn't know what the other department is doing, and there is ABSOLUTELY NO ONE COORDINATING THE PROCESS!!! I have phoned, emailed, escalated, complained, emailed the insurance ombudsman COUNTLESS TIMES, and I don't know what else to do?! Please Old Mutual, can someone with more than 2 brain cells who doesn't follow the whole "it's not my job" scenario sort out my issue!!