Pathetic to Absolutely Terrible Service

<p>On 24 June 2017 I visited Old Mutual shop in Westgate and was met by a very friendly agent Primrose.The canellation of an RAF Policy no. RA ********** 398 with Reference no. CE ********** .I was told that this would be finalized in 15 days it is now 22 days and nothing is happening at all.On Friday the 14 July 2017 I spoke to very arrogant agent at the call centre(I did not take her name.)She told at that point of time it was not 15 days yet.I made it clear that it was.As in our time now SARS is open on Saturdays and Banks are open on Sundays this makes 15 working days include Saturdays as well.I cancelled a RAF in 2012 and it took 5 days to payout as technology has improved in last five years it should take much quicker to finalize matters but in the case of Old Mutual they have gone back to the stone age.Customer satisfaction does not rate with at all . </p>