Pathetic Services

I have been paying my parents policy for over 12 years now. Last year year the premiums increased with out correspondence allowing for the policy to lapse. I reached out to old Mutual I was advised I needed to get written consent from my parents which I did I have been sending the documents in when I follow up after a week or two then I will receive communication that this information is missing send that through wait a week or two then something else is missing for the past few months I have been back and forth with no assistance to calls to complete the details, no matter of urgency!

I have been emailing them for feedback in the past few weeks and not 1 response have I received. I reached out to the oubudsman still no success.

Old Mutual is full of BULL ****!!!!