pathetic services

I opened a funeral cover with Old Mutual and last year my contract ended and I stopped paying for 8 months. In February 2019 I went to Old Mutual to Activate my policy and the consultant told that I need to pay for the 8 months that was unpaid before they can activate activate it. On the 18TH of March I paid the money and the consultant said that it will take about 7 working days to be activated. After 2 weeks I went to Old Mutual Branch to check if its activated and the consultant said I Its not yet activated and I should come back and check again I went there about 3 times and only the 4th time the told me its activated but its was a month and a half later. On the 24th of June I went to Old Mutual to ask them why are they not debating from my account and the consultant told me that its not activated and when I asked for my money he said they wont be able to pay me so now I want my money because they did not activate it so what is the point of me paying them if nothing is going to be done this means that if something happened and I went and claimed I was not going to be helped and I was not informed