PATHETIC SERVICE":no one knows to assist!!!

pathetic service.Old mutual failed to send my documents to SARS.SARS contacted me to ask for help to get info from old mutual.They need a ROT02 form from Old Mutual...and this is not possible...its now weeks and many frustrating phone calls and not a single person(BEE) there can helpme to do their work....still no joyfrom Old Mutual.